Security patches and upgrades
Keep the store current and protected.
eCommerce
Magento Support & Maintenance Plans
A Magento store needs regular care to stay fast, secure and compatible. Our support plans cover security patches, upgrades, monitoring and day-to-day fixes.
Don’t let your store fall behind
A Magento store is never finished. Security patches arrive regularly, versions reach end of support, PHP and server software age, extensions drift out of date and speed slowly degrades. Left alone, small issues turn into outages, lost sales and security and compliance risks.
Agiles looks after Magento stores so you don’t have to. For clients large and small, we apply patches, watch for problems, fix issues quickly and keep improving, so your team can focus on trading. We’ll support a store we built or one built by someone else.
What we deliver
Proactive monitoring
Catch errors and slowdowns before customers do.
Fixes and enhancements
A steady allowance of development time for improvements.
Performance checks
Regular reviews of speed and server health.
Extension and compatibility management
Reviewing, updating and replacing third-party extensions so they stay compatible, secure and supported, including before and after every upgrade.
Backups and recovery
Regular backups with restore testing, so if something goes wrong you can recover quickly.
Incident response and bug fixing
Fast diagnosis and repair of checkout failures, errors, broken integrations and outages, with clear communication until it’s resolved.
Hosting, server and infrastructure care
Keeping PHP, database, search, caching and server software current and well tuned, whether you host with us, on a cloud platform or with your own provider.
Security hardening and compliance support
Admin hardening, two-factor authentication, access reviews and vulnerability checks, plus patch records that support your PCI DSS obligations.
Minor enhancements and ongoing improvement
Content changes, small features, new integrations and conversion tweaks, drawn from your monthly development allowance.
Reporting and monthly reviews
A clear summary of work done, issues found, performance and recommendations, in plain English.
What a month looks like
Patch and update
New Magento security fixes and patches are assessed, tested on staging and then deployed to production.
Monitor
Uptime, errors, speed, checkout and server health are watched continuously, with alerts for anything unusual.
Maintain
Extensions, PHP, database and search are reviewed and kept supported.
Fix
Reported issues are triaged, prioritised and resolved.
Improve
Your allowance of development hours goes towards the changes that matter most to you.
Review
A monthly report and a short call to look at results and plan ahead.
Support plans
Essential
Security patching, monitoring, backups and bug fixing, for stable stores that need dependable care.
Growth
Everything in Essential, plus a monthly allowance of development hours, performance reviews and a monthly reporting call.
Priority
Everything in Growth, plus extended or round-the-clock cover, agreed response times, a dedicated team and priority incident handling.
We tailor every plan to your store, traffic and risk, with no one-size-fits-all package.
Response times
| Priority | Example | Target response |
|---|---|---|
| Critical | Store down, checkout or payments failing | Within 1 hour |
| High | Major feature or integration broken | Within 4 hours |
| Normal | Bugs and minor issues | Within 1 business day |
| Requests | Enhancements and questions | Within 2 business days |
Taking over a store you didn’t build
Moving support to a new provider is easier than you might think. We start with a store health check covering:
- Code quality and customisations
- Magento version, patch status and support dates
- Extensions, compatibility and risk
- Hosting, performance and security
- Backups and recovery
You get an honest report and a clear plan. Then we onboard you, document the store and take over day-to-day care, without disruption to your trading.
Book a free store health checkHow we work
01
Audit
We review your store, platform, data and goals to agree what matters most.
02
Plan
A clear scope, architecture and timeline before development starts.
03
Build
Development in short cycles with regular demos and testing.
04
Launch & support
A careful launch, then ongoing support and improvements.
Technologies
- Magento Open Source
- Adobe Commerce
- PHP
- MySQL
- MariaDB
- Elasticsearch
- OpenSearch
- Varnish
- Redis
- Nginx
- Composer
- Git
- CI/CD pipelines
- Hyvä themes
- Cloudflare
- AWS
- Microsoft Azure
- Google Cloud
- Application, uptime and server monitoring
- Jira
Success stories
Digital platforms for leading holiday and timeshare brands
Websites and member platforms built on Magento and other technologies, with ongoing DevOps support, for brands including Club Wyndham, Travel + Leisure and Accor Vacation Club.
Read case study →Hospitality and Lifestyle App
A mobile app connected to a Magento store for a hospitality and lifestyle brand.
Read case study →Why Agiles
Magento specialists
Patching, upgrades, extensions, performance and integrations.
Proactive, not reactive
We find problems before customers do.
Clear and accountable
Plain-English reporting and a local project manager.
Long-term partners
Clients stay with us for an average of 4.5 years.
Cost-efficient
Skilled teams working in Australian hours, with savings of around 45%.
Full lifecycle
Build, upgrade, support and optimise in one team.
You own it
The code and the store are yours.
Frequently asked questions
What do support plans cover?
Typically patching, upgrades, monitoring and an allowance of development hours. We tailor plans to your store.
Can you support a store you did not build?
Yes, after an initial audit of the code, hosting and extensions.
How quickly do you apply security patches?
We assess new security fixes promptly, test them on staging and deploy critical ones as quickly as is safe, with the timing depending on your plan.
Do you test updates before they go live?
Yes. Updates go to a staging environment first, with regression testing of checkout, accounts and key integrations.
What if our Magento version is out of support?
We’ll tell you where you stand, apply what protection we can and plan an upgrade. Running an unsupported version is a growing risk.
Can you support our extensions and custom code?
Yes. We audit them, and fix, update or replace what’s causing problems.
Do you offer 24/7 or emergency support?
Extended and round-the-clock options are available on our higher plans.
Do unused development hours carry over?
This depends on your specific plan. We generally offer flexibility to roll over a limited number of hours or adjust your monthly allowance to suit your business cycles.
Can you work with our hosting provider or agency?
Yes. We work with your existing hosts and partners, or manage hosting for you.
Can you support Magento 1 stores?
Magento 1 reached end of life in 2020. We can advise on risks and migrate you to Magento 2 or another platform.
Who owns the code?
You do.
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